MacPaw Phone, Email, Address, Customer Service Contacts

This included reducing the focus on checkout conversion rate and more emphasis on customer retention, monthly recurring revenue, and customer lifetime value. The first stage was to test the subscription model and ensure it was viable with a sufficient number of existing customers. MacPaw Space is the new place in Kyiv created by MacPaw for sharing ideas, making content, and starting projects. MacKeeper provides exceptional customer service through its Premium Services. Our team of experts isn’t only available to answer any questions you may have regarding the software you’ve purchased but also any technical computer-related issues.

MacPaw reserves the right to disable any product keys and/or serial numbers issued to you for the refunded products. Volodymyr Radchenko has a strong background in customer support and leadership. Volodymyr started their career as a Customer Support Team Lead at Software MacKiev in 2009. Volodymyr then worked as a Customer Support Engineer at Materialise from 2010 to 2012.

We are MacPaw, and we’re striving to innovate and create incredible software for your Mac. Paddle worked closely with the MacPaw team to ensure that the shift to SaaS was a steady process, closely informed by customer feedback. Created in Ukraine in 2008, MacPaw is a well-known developer of maintenance and utility software for Apple products. The brand started as a simple student project by founder and current CEO Oleksandr Kosovan, and now sells a range of software and applications. Rather than selling any hardware, MacPaw is centered around own-brand products that help optimize the performance of other applications such as CleanMyMac, ClearVPN & Gemini photo manager.

They set up an account for me on that new portal, transferring over the time remaining on my subscription, closed my old account, and had me relink my license info to the new portal. We provide superb customer service support, as it is in our DNA. There is no SupportYourApp without a customer centricity and that is a guarantee for a superb customer care outsourcing solution. SupportYourApp is a customer support provider for Calm, MacPaw, SplitIt and more than 250 other companies. Contact us at [email protected], and let’s create a beautiful customer experience together.

This feature allows you to hide your IP address to prevent websites and online services from tracking you. You can also use it to access content that isn’t available in your country. The company is dedicated to protecting the privacy, security, and identity of its users. Two of its most popular products are Total Security and Internet Security. The software hasn’t been evaluated by independent labs that test and rate security products.

However, if you still have issues, you can seek assistance from other users through the Bitdefender Expert Community forum, although it may take a few days to receive an answer. Bitdefender is a reliable choice for keeping your Mac secure and protecting your privacy, and the company’s products are known for their effectiveness against malware threats. It’s recommended that you enable as many automatic features as possible—the software will take care of the rest. However, both cybersecurity solutions offer some unique features that aren’t always found in other similar products. Bitdefender is a cybersecurity software company established in 2001 by Florin Talpeș in Romania. The firm has expanded globally with offices in the United States, Europe, Australia, and the Middle East.

You can verify what operating system each product is for on the MacPaw website. If you aren’t sure, contact MacPaw directly for clarification before you purchase a product. MacPaw will not issue a refund if the product you purchase does not support your operating system. I thought it would be way harder than it was to get to a solution, but they did and with courtesy and professionalism. Suggested companies are based on people’s browsing tendencies.

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However, CleanMyMac X has unique and interesting features that can help you free up space on your computer. The company shut me down and said I was using an illegal download just two months after I had paid for it. Their sales team could not figure it all out and the company response was just totally stupid. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. I had difficulty reloading my Mac Cleaner app, but l received prompt support from my email enquiry and the matter was readily resolved.

I recently contacted their support to ask a question and they came back very promptly, with very clear instructions on the solution that was already in place to my issue. I used my acting skills to convince him that I thought my phone was perfect for this and led him astray, as I couldn’t figure out what phone I had or which operating system it used. During my calls to Apple’s phone support, I mainly experienced smooth, effortless interactions with three team members.

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On the contrary, this software has been designed specifically to optimize your computer’s performance and does so successfully. MacPaw also provides a comprehensive library of resources in the Knowledge Base section. You’ll find a plethora of articles that can address any queries you may have—ranging from technical inquiries to tutorials on how to use the software’s key features. Space Lens provides a visual representation of where the files and folders that occupy the most space on your Mac are located. This tool also allows you to easily and quickly delete them.

Selecting it brought up a table with all my email accounts and how much space was used by each account. Instead, I used the Tab key to get to a disclosure triangle. You can foun additiona information about ai customer service and artificial intelligence and NLP. When opened, it displayed a list of attachments that could be deleted. If you do not want to review the files, exit the table and go to the Clean button. By default, Smart Scan is selected when CMM X is launched.

“The primary focus remains on integrating AI into products, and enhancing security and privacy solutions for customers in existing and new offerings,” he says. As part of our online presence, it is possible that MacPaw may have access to information such as statistics on the use of our online pages provided by social media. These statistics are aggregated and may include, but are not limited to, demographic information and data about interactions with our online pages and the posts and content shared through them. Please see the list of the social networks and links to them below for more information about such social networks to which MacPaw may have access as the controller of the online pages.

So, if you fear your Mac might be at risk, feel free to read how to uninstall CleanMyMac. Tom’s Hardware has a coupons team dedicated to finding the latest and best codes for each of our pages. Through partnerships with retailers, our affiliate networks, and searching the web, we find the most recent ways to save on online orders, including any exclusive codes our commercial team negotiates. We then upload the latest codes & promotions to our pages, refreshing them twice a week. I bought a new laptop and could not get MacPaw to work on it.

CleanMyMac X officially holds a “Gold” level of Mac virus detection. We give you a real-time shield against trojans, data miners, and recent browser hijackers. Find and disable apps that cannibalize your memory resources. Switch off background plugins and fix small errors like an Apple genius.

Such specialists are required to sign a non-disclosure agreement on Personal Data entrusted to them or which they have become aware of in connection with the performance of their professional or official duties. If such transfers do occur, we will ensure that they are in accordance with this Policy and law of Ukraine and that your Personal Data will be adequately protected. As a rule, we do not transfer your data to the Processors.

Discover how Interstaff succeeded in elevating the English proficiency of its international nursing staff with 1-on-1 corporate language training from Preply Business. Fill out the form to get further information from our team about the Preply language training for companies. Additionally, MacPaw values Preply’s prompt and client-focused accounting support, which enhances the collaboration between the two companies. The company has decided to support its employees in improving their English language skills, while also allowing them to learn other languages if needed.

RapidAPI for Mac is a full-featured HTTP client that lets you test and describe the APIs you build or consume. The MacPaw’s software offers two payment options—annual subscriptions and one-time purchases. You can also choose to protect 1, 2, or 5 Macs, and all purchases come with a 30-day money-back guarantee and secure payment encryption. The main difference between the two payment options is that, with annual subscriptions, you receive regular updates with new and useful features.

CleanMyMac and Bitdefender are two popular products available on the market. Although both offer essential cleaning Chat GPT features, they’re not identical. It’s important to understand your needs before choosing between the two.

Russia’s full-scale war on Ukraine has dealt a devastating blow to the country’s economy. While the country has begun to bounce back from an initial 29% drop in GDP, it’s estimated that at today’s level of growth, the country’s GDP won’t return to pre-war levels at least until 2030. We reserve the right to update this Policy to keep pace with changes to our Website and our business, as well as applicable laws. However, we will always maintain our commitment to respect your privacy. We use our online presence in social media to communicate with customers and stakeholders and to disseminate information about our activities. When the screen re-loads, there will be information about another MacPaw product and a Get It Now button.

For the legal basis of the data processing carried out by social networks under their own responsibility, please refer to the data protection information of the respective social network. The links below will also provide you with further information on the processing of the respective data and options for objecting to it. This app is definitely usable with good VoiceOver skills, though it can be a little tricky going back and forth in the results table. If I can’t find my answer in the knowledge base, I don’t want to wait for someone to return my e-mail. Finally, The inaccessibility of the CleanMyMac X menu is an issue.

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I also got an automatic email from MacPaw that most personnel are based in Kyiv (!) and will try to solve problem within 72 hours. Well my problem was solved during the time I was asleep (say 8 hours) so great customer support. Now I’m kind of regretting canceling the subscription, as I would like to support the company and personnel. MacPaw Space holds events for product IT companies, socially responsible businesses, media, and everyone striving to make a change.

After many years of being a MacOS/Apple user, which goes for most technology, I have failed to recognize the complexity of virtual “footsteps” that I leave on my devices. With that being said, CleanMyMacX found things I carried with me all of these years that genuinely served no purpose; alternatively, they were a burden. I am still assessing the tried and true power that the app offers its users. But I can see a noticeable speed boost, and I feel secure that security is their #1 priority. They prove it through the use of quality and user-friendly technology. If there is one thing I would appreciate in the near future, it would be more in-depth yet straightforward explanations of what specific technical terms mean.

CleanMyMac X is all-in-one package to awesomize your Mac. It cleans megatons of junk and makes your computer run faster. And despite all the disruption, MacPaw is still managing to develop new products like anti-spyware tool SpyBuster and Together App– a tool used for keeping remote-working https://chat.openai.com/ company teams connected. Since 2008, MacPaw has launched more than ten products, and every fifth Mac on the planet has at least one MacPaw app, Kosovan says. He is also a co-founder of the SMRK Venture Capital Fund, which provides venture investment for Ukrainian IT startups.

I knew I had a paid subscription but could not figure it out. Claim your profile to access Trustpilot’s free business tools and connect with customers. “Hi! I’m Daria, CEO and Managing Partner at SupportYourApp, a Support-as-a-Service company that has been providing secure customer and technical support services since 2010.” SupportYourApp hires, on-boards and takes care of training (with our customers’ knowledge base that we can help develop) the support consultants that are the most suited for your particular needs. Our customers are as involved in this process as they want to be.

Each team member slowly guided me to a solution, even when I would repeat myself and them over and over or sidetrack to a story about my son or my day. Another alternative is to head to the website and click Contact Support. Send your message or describe the problem you are experiencing, and the MacPaw company will respond as soon as possible. This is an ideal and convenient way to access the company’s support. The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

However, we should note that the level of compatibility may differ depending on the cybersecurity solution that you choose. While Total Security provides protection for all these operating systems, Internet Security and Antivirus Plus are only designed for use on Windows. Additionally, Bitdefender offers specific products macpaw customer service such as Antivirus for Mac, Mobile Security for Android, and Mobile Security for iOS. CleanMyMac is a useful tool that effectively frees up storage space by deleting unnecessary files, folders, and apps. Also, the lack of testing from trusted sources means that it may not be the best choice for antivirus software.

Tom’s Hardware earns money from coupon pages on a commission basis. For every coupon page on our site, we have negotiated a deal with that retailer. Whenever someone places an order with that brand and applies one of our codes to their cart, we earn a percentage of the final order total back in commission. For the sake of clarity, we also include key information about each coupon, such as expiry dates and any terms & conditions, on the page. We update this information whenever we become aware of any changes, with each page updated twice a week.

To summarize, the main difference between CleanMyMac and Bitdefender is that they’re two software products that cater to two different needs of Mac users. CleanMyMac is designed to free up space on your Mac, while Bitdefender offers solid and effective anti-malware protection. CleanMyMac X is designed to improve your Mac’s performance by removing system junk, and unwanted apps. It has the most common tools, such as cleaners and uninstallers. However, it also includes protection features, such as Malware Removal, and several optimization and maintenance tools. CleanMyMac X is a popular software developed by MacPaw Way Ltd., a well-known tech company located in Kyiv, Ukraine.

Please feel free to reach out to us directly, and we’ll do our best to assist you. As someone not adept with technology, I acknowledge my errors with computer software. ​MacPaw Support swiftly guided me to resolve this, and I am immensely grateful for their consistent assistance and superior product quality.

Now, Bitdefender is a leading developer of cybersecurity solutions for both consumers and businesses. Regardless of which software you choose, we highly recommend using a cleaning tool on your Mac. Failure to do so not only risks corrupting your device but also makes it vulnerable to hackers who can access your sensitive information. This is scary—they could use this information to replace your identity or obtain your bank account credentials and steal your money. I was having a persistent problem with CleanMyMac crashing in the background overnight.

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The company estimates that 1 in 5 Macs have a MacPaw app installed, and the brand has received recognition from a number of the world’s biggest tech publications. Although MacPaw is oriented toward Apple users (as suggested by the name), the company does also offer a few products that support Windows users. If you’re looking to save on that essential bit of maintenance software, check out our selection of MacPaw coupon codes to help you save on your order. Great client service; fast response, great knowledge and very helpful. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation.

The MacPaw team underwent significant changes, with many specialists relocating and adapting to remote work. “Around 70% of the team chose to stay in Ukraine,” Kosovan says. Men of fighting age, from 18 to 60, are not permitted to leave the country during wartime. MacPaw has also allocated $1 million to the Promprylad.Renovation innovation center in Ivano-Frankivsk, in western Ukraine. This initiative aimed to support local businesses, encouraging their sustained contribution to Ukraine’s economy during and after the war.

Chat PG They were helpful throughout the process and even refunded me because my cancellation was within their allowed window. They don’t tell you that it causes serious problems with memory usage. Couldn’t do a thing, couldn’t understand why Finder etc couldn’t load. I had to take them in to Apple, they uninstalled the Clean my Mac software, and now they are all working fine. Apple advises this is a common problem with this software.

Radchenko continued their customer support career at MacPaw Inc. from 2011 to 2015, where they served as a Customer Support Engineer. Volodymyr eventually became the Head of Customer Relations Service at MacPaw Inc. in 2015, responsible for leading and developing a team of Support Engineers and managing the customer lifecycle. Throughout their experience, they demonstrated a commitment to improving department performance and communication.

Also very friendly customer support when I tried to upgrade the package. I wish it worked like Carbonite and would clean it up on a monthly basis. Also, when I tried to cancel it, the instructions were not accurate, so I had to try several times, and finally reached out to customer service. It wasn’t easy to do, which initially gave me a bad taste in my mouth regarding the overall company.

Software developed by MacPaw is available on a try-before-you-buy basis, there are free Demo versions you can download to ensure that you can fully experience it prior to making your purchase. When available, documentation for software is also available online. We encourage you to review the documentation and try the software prior to making your purchase to ensure that it meets your requirements.

Before you install any new software, I strongly recommend backing up your Mac. When CMM X is first opened, there are checkboxes to share anonymous usage data and agree to the privacy policy. The Share Data button is below the share request and the privacy policy agreement checkbox is above the agreement. VoiceOver said there was a button labeled, “SkipNOTRANS.” With sighted assistance, I learned that the button was not on the screen.

Oleksandr Kosovan founded the company in 2008 when he was only 21 and still studying at the Kyiv Polytechnic Institute. Along with CleanMyMac, the company also provides other useful apps like ClearVPN, Setapp, and Gemini. With over 30 million users worldwide, the Ukrainian firm boasts that every 5th Mac on Earth has a MacPaw app installed on it.

They didn’t give up on my problem and they never made me feel like I was an idiot or it was somehow my fault. In the meantime, Kosovan has set MacPaw the ambitious goal in 2024 of regaining its pre-war annual growth rate of 40%. Focus areas will include the new Moonlock cybersecurity products, new generation AI-infused products, and major product releases. MacPaw’s software has been downloaded in over 180 countries, with the United States representing 41% of the company’s user base, closely followed by Europe at 40%. The remaining 19% are users from various other countries, showcasing the global appeal of MacPaw products.

The company is known for developing innovative and user-friendly software for macOS and iOS devices. RapidAPI for Mac has a full-featured visual editor and HTTP toolset. Download CleanMyMac X here, click the .DMG package in Downloads to install the app.

• With the Safe Cleanup feature, you can easily delete junk files, duplicates, and other unnecessary data.
• We will store your information for a specified period of time to achieve the purpose for which it was processed and stored in accordance with the requirements of applicable law.
• Upon receiving a refund you shall cease all use and destroy all copies, full or partial, of the Software for which you no longer possess a valid, purchased license.
• Paddle has also supported MacPaw in transitioning how they set their financial targets and KPIs to be a better fit with SaaS.

This initiative aims to boost confidence and skills among the workforce, ultimately benefiting the company’s growth. MacPaw is a rapidly growing company that values effective communication with customers, partners, and colleagues worldwide. Currently, about a third of the 500+ MacPaw employees work from 30 different countries across the globe – that’s why, even while working remotely, MacPaw prioritizes keeping every employee connected. Our specialists have access to your Personal Data (any Personal Data) only in exceptional cases.

• As for plans for MacPaw’s development in 2024, during the ongoing war, Kosovan says the company will continue with its global strategy, while adapting to new realities and global trends.
• Antivirus for Mac plans are available for 1 or 3 Macs, while Total Security can be used on 5 or 10 devices, whether Apple or not, with a single subscription.
• I had difficulty running a scan after updating my computer.

Drag CleanMyMac X to your Applications mac paw and then click the icon to launch it. We recommend to start with an automated Mac cleaner tool a.k.a. Smart Scan. It finds junk on your drive and suggests easy optimization tasks you can run. This was paramount to not alienate their existing customer base. In general, using Bitdefender antivirus software in the background doesn’t affect your computer’s speed. Lab tests have been conducted to analyze the impact of Bitdefender products on Mac performance, and AV-Test gave it a score of 6 out of 6.

Even if you’re not tech-savvy, you’ll find it easy to navigate, thanks to its convenient sidebar menu that provides access to all the necessary tools. In this article, we’ll compare CleanMyMac and Bitdefender. However, it’s worth noting that other options are available in the market, including MacKeeper, which might be the perfect solution for you. With the Safe Cleanup feature, you can easily delete junk files, duplicates, and other unnecessary data. Plus, the MacKeeper suite also includes antivirus and VPN tools. MacPaw accepts refund requests if they’re made within 30 days of when the product was purchased.

The company is also committed to giving back to the community, with a focus on supporting education and environmental initiatives. Having malware on your computer can be very troublesome and it is not always obvious when your computer is infected. Using VO + Right Arrow, I found information about malware removal. Next was information about CMM X’s database of malware software and when it was last updated. When the new screen loaded, it said how much space had been cleaned.

MacPaw won’t issue a refund, and I have incurred extra costs to fix my laptops. Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. However, the MacPaw team tried their very best to resolve the issues. It was a Bank holiday weekend but their responses were almost immediate. It’s a superb app that has helped me keep things running smoothly and clear space.

You can read the terms & conditions for an offer by looking for the corresponding text and clicking it to expand the terms section. Use these 7 MacPaw coupon codes to save on maintenance software and applications. I had bought a new Mac and was unaware of the subscription I had because it was on my old Mac.